Samsung mobile phones are available to approximately 30 million people in Nepal. It covers all 7 provinces, 14 zones, and 77 Districts of the country. Integrated Mobility Solutions Pvt. Ltd., in short IMS, has been the authorized distributor of Samsung Mobiles in Nepal since 2001. However, Him Electronics Pvt. Ltd, has been selected as Samsung’s second distributor for mobile phones in Nepal since 2016. Both these distributors have their separate service centers and experience stores and showrooms.
Samsung Mobile has all kinds of phones with different features as per your needs and even more. A wide range of economic or budget-friendly smartphones, as well as high-end smartphones, makes Samsung the leading brand.
Samsung IMS Smart cafe and HIM electronics outlets are brick-and-mortar stores one can touch and feel the products, play with them and then you can easily decide which model is suitable for you. Similarly, both IMS Care and HIM Service have been contributing excellent after-sales services with their dedicated service centers.
Also Read: Samsung LED TV Price in Nepal
Samsung Showroom in Nepal [Mobile]
IMS Smart Cafe Showroom:
| S.N. | Branches | Address | Contact No. |
| 1 | Birat Nagar | Jaljala Mode | 9802002609 |
| 2 | Itahari | Itahari Chowk, Dharan Line | 9802002612 |
| 3 | Birtamode | Hanuman Complex, Birtamode Chowk | 9802002605 |
| 4 | Birgunj | Maisthaan | 9802002606 |
| 5 | Butwal | Below Hotel Kandara, Traffic Chowk | 9802002607 |
| 6 | Dang | Neuroroad Ghorahi | 9802002617 |
| 7 | Kailali | Nayabazar | 9802002624 |
| 8 | Nepalgunj | Dhumboji Chowk, Surkhet road | 9802002611 |
| 9 | Newroad, Kathmandu | spike | 9802002613 |
| 10 | Pokhara | Mahendrapool | 9802002602 |
| 11 | Jawalakhel, Lalitpur | Near Alka hospital | 9802002837 |
| 12 | Buddha, Kathmandu | Near Pipal Boat Chowk | 9802002844 |
| 13 | Durbarmarg, Kathmandu | Sherpa Mall, Durbarmarg | 9802002855 |
| 14 | Nail, Newroad | 4th Floor, Tamrakar Complex, Newroad | 01-4267259/014267258 |
| 15 | Kamaladi, Kathmandu | Royal Singhi Hotel Arcade | 9802002614 |
| 16 | Khichhapokhari, Kathmandu | People’s Plaza | 9802002831 |
HIM Service Care Centre
| SN. | Address – City / Town / Village | Master Service Center Code | Address – Detail Address |
| 1. | Birtamod | 2432927 | Hanuman Center Mukit, Second Flower, Birtamod |
| 2. | Dhanusa | 2432929 | Amnol Complex Bhanu, Ground Flowern Janakpur |
| 3. | Pasha | 2432898 | Maisthan Chok, Main Road, Birgunj |
| 4. | Like | 2432896 | Kitta No. 157-158, Main Road, Biratnagar |
| 5. | Sunsari | 2432895 | Pathibhara Complex, Dharan Line, Itahari |
| 6. | Makwanpur | 2432928 | Shop No 15, Narayani Mall, 3rd Flower, Hetauda |
Samsung Customer Care Call Center in Nepal
You can always reach Samsung for your repair and service-related queries via a toll-free number:
- NTC User: 1660-01-72667
- Ncell User: 980-15-72667
Samsung Mobile Warranty Rules & Regulations in Nepal
First and foremost, if you have bought a Samsung phone from abroad, you are not eligible for a warranty. And your phone will be allowed for repair. That’s one of the few perks of buying your Samsung phone via an authorized distributor in Nepal.
Samsung offers one year of Software warranty and six months on battery for every model they sell here in Nepal. Moreover, Samsung is offering breakage insurance on its high-end models like the Galaxy S23 series.
Also, while visiting a Samsung service center for repair, make sure you carry your warranty card, VAT bill, and Government ID proof.
Note: We tried to accumulate the latest information and contact number of different Samsung service centers in Nepal. If there are any suggestions and corrections or even updates, please let us know here.