Steps to Diagnose Connection Problems in Netgear Wireless Router
The article explains the steps that can be taken to diagnose and resolve connection issues in Netgear wireless router. The methods compiled here are simple and correct until date. It is strongly recommended that users follow the instructions carefully to avoid running into problems. This will eventually save them time as well as money that would other be spent contacting Netgear router support.
Netgear wireless routers are known for their excellent wireless speed and performance. Despite that, these may create internet or wireless problems at times due to several reasons including recently made changes to the computer or device settings, connection problem, and outdated drivers among others. The below mentioned guide will help you scan as well as fix the connection issues on your own and without the help of Netgear technical support.
Turn off all the devices including computer, router, and the modem respectively in the order and wait for a few seconds (20-30 seconds). Thereafter turn them back on in the same order. Connect to the internet and check whether the problem has been fixed or not. This is the simplest and most widely used method to resolve common connection problems as it clears up the existing settings and starts a fresh connection.
If the previous method didn’t fix your problem, then check this out. Update the router driver(s) by visiting the Netgear website. Check if any updates are available to download for the drivers. If there are, download and install them. If prompted, reboot all the devices. Besides, run Windows Update and similarly download and install all the latest updates. Restart the computer when prompted. Upgrade the router’s firmware also.
First check, whether you can connect to the internet on a wired connection or not. Make your wireless computer a wired one by connecting the Ethernet cable to your computer and router. If internet works on the wired one but not on the wireless, then you can follow any of these steps mentioned here. However, if internet doesn’t connect on the wired computer, then this can be considered as the root cause of the problem. Take corrective steps to resolve this problem and then move on to the wireless connection problem. One of these steps include checking the cables etc. whether these are firmly placed in or not. These should not be broken or damaged that may be causing your connection to drop repeatedly. If everything is fine on your end and you are still not able to go online, contact your internet service provider (ISP).
Login to the router’s interface (you will be required to make a wired connection to logon) and review the settings. To do so, open your internet browser and type ‘192.168.2.1’ (without quotes) in the address bar. Hit the Enter key on the keyboard to proceed. When prompted for login credentials, enter this in and hit Enter again. Review the settings and if required modify them. For example, assign or change SSID, channel numbers, mode, security key WEP or WPA, and/or access point etc.
If you recently made changes to your computer, undo these by restoring the computer to an earlier point in time when things were fine. It should resolve the issue caused by the changes.
If you are using Windows XP with Service Pack 1 (SP1), then upgrade it to SP2 or SP3. It has been strongly recommended to upgrade to the latest SPs to avoid facing wireless connection drop problems.