Banks must post the grievance portal link on their website by mid-August
Banks and financial institutions have instructed the complaint portal to send the customer’s complaint directly to Nepal Rastra Bank and make it mandatory to have a link on their website.
Nation Bank gunaso.nrb.org.np Every bank and financial institution has to put the link on its website by mid-August.
Banks and Financial Institutions gunaso.nrb.org.np The link should be placed on its website by mid-August 2078, ‘the NRB said in a revised guideline issued to banks and financial institutions on Tuesday.
Some time ago, NRB had launched the portal to listen to the complaints of every customer of banks and financial institutions directly at the center.