A single point service center was not effective due to lack of necessary software development and document digitization

According to the General Account, service delivery is not effective due to lack of software development for single point service centers.

In the 60th annual report, the Auditor General’s office has brought out the fact that even though a single point service center has been established, there is no software development and document digitization necessary to bring it to full automation in the field.

Even though a single point service center has been established, the service delivery has not been effective as the necessary software development and document digitization work has not been completed to bring it to complete automation in the sector according to the organizational structure. According to the report of the General Account, the service delivery should be improved so that it is effective.

In accordance with Section 35 of the Industrial Business Act, 2076, a single point service center was established on June 1, 2076 to provide the services related to the infrastructure required for the industry or investors in accordance with this Act and other prevailing laws in a timely, simple and convenient manner. is in operation.

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